“The initial session is an opportunity for us to get a sense of each other and for you to decide if you would like to work with me.”
What if I need to cancel or reschedule a session?
You can rearrange or cancel appointments up to 48 hours without incurring any fee before the appointment time.
If you are unable to give 48 hours' notice or you miss the session without giving notice, payment will be due in full, except in the case of unpredictable and serious personal emergencies which will be considered on a case-by-case basis. I will try to offer another appointment if you have to cancel at short notice, but if we are unable to find another mutually convenient time in the same week, the full fee will be payable.
If I am unable to attend the session, I will advise you by email at the earliest opportunity. No fee will be payable in this circumstance. If you have already completed the payment, I will transfer the payment to the next session unless you request a refund.
If it transpires that you find yourself cancelling a considerable amount of sessions, albeit with 48 hours notice, we would need to explore whether this is the best timing for you to have therapy or whether postponing it might be a helpful solution.
If you are more than 5 minutes late for a session I will contact you by phone to check if you are running late. As long as you let me know you are on your way, I will wait for the duration of the appointment. I am not able to run over the time of your session as it may impose on other clients' sessions.
If I do not hear from you, I will wait for 15 minutes and follow up by email. If you do not respond to my contact attempts and I am concerned for your welfare, I may try and contact your emergency contact.